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Last updated 04/04/2022

Thank you for your purchase from Sauna Experts LTD. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within 14 days of the purchase date. All returned items must be in a new and unused condition, with all original tags and labels attached. If 14 days have passed since you received your order, we unfortunately cannot offer you a refund or an exchange.

RETURN PROCESS

To return an item, place the item securely in its original packaging and your purchase information, and mail your return to the following address:

ATT. RETURNS Sauna Experts LTD.
25 Rathevan View,
Portlaoise,
Co. Laois
R32 WVT2
Ireland

To make a return you must show us a receipt or proof of purchase. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive your refund, return shipping costs will be deducted from your refund.

You should consider using a delivery service that allows you to track the shipment. We do not guarantee that we will receive the item you returned.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. We will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your request.

Please allow at least 14 days from the receipt of your item to process your return.

EXCEPTIONS

For defective or damaged products, please contact us below to arrange a refund or exchange.

If you have any questions concerning our return policy, please contact us at : info@saunaexperts.ie or (+353) 085 1620 751

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