Refund and Returns Policy
Last updated 04/04/2022
All returns must be postmarked within 14 days of the purchase date. All returned items must be in a new and unused condition, with all original tags and labels attached. If 14 days have passed since you received your order, we unfortunately cannot offer you a refund or an exchange.
To return an item, place the item securely in its original packaging and your purchase information, and mail your return to the following address:
ATT. RETURNS Sauna Experts LTD. 25 Rathevan View, Portlaoise, Co. Laois R32 WVT2 Ireland
To make a return you must show us a receipt or proof of purchase. You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive your refund, return shipping costs will be deducted from your refund.
You should consider using a delivery service that allows you to track the shipment. We do not guarantee that we will receive the item you returned.
After receiving your return and inspecting the condition of your item, we will process your return. We will send you an email to confirm that we have received it. We will also inform you of our decision on whether to approve or reject your request.
Please allow at least 14 days from the receipt of your item to process your return.